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Product FAQ:
- What are the unique advantages of your gear products?Jul 1,2024Our gear products have the characteristics of high precision, high durability and high performance.All our products have ready-made molds and tools, which can be produced and delivered quickly.At the same time, we provide customized services and carry out personalized , design and manufacturing according to the specific needs of customers.
- How long is the production cycle?Jul 1,2024Since the products are all products with tools and molds, our production cycle for these products is about 15 days
- What if I don't know the gear model I want?Jul 1,2024If you have the actual product, you can express it directly to us.
- What is PairGears' production capacity?May 9,2024PairGears has a monthly production capacity of 1 million gears and shafts products. With our advanced production equipment and efficient manufacturing processes, we can ensure timely delivery of various customer orders. If you have special delivery requirements or urgent orders, please contact our customer service team, and we will make every effort to meet your needs.
- Does PairGears offer a warranty for its products? What is the warranty period?May 14,2024Yes, for products manufactured by PairGears, we offer 6 months product warranty period. During the warranty period, if the product experiences failure or damage due to manufacturing defects, we will provide free repair or replacement services. Please note that the warranty does not cover damage caused by human error or misuse. If you need to file a warranty claim or have other warranty-related questions, please contact our customer service team.
- What should I provide if I want to customize gear and shafts?May 9,2024Customized gears typically require to provide samples or gaers’ detailed drawings, including dimensions, materials, special requirements, etc. You can submit this information via email or online to our customer service team and discuss further customization needs with them.
- Can I customize gears and shafts?May 9,2024Yes, we can customize gears and shafts of various sizes, specifications, and materials according to your requirements. Whether you need small gears or large shafts, we can provide customized solutions to meet your specific needs. Additionally, we can offer customized package for our customers, include the color box and shipping package.
- What is the lead time for bulk products from PairGears?May 9,2024Products with inventory can be shipped within one week after placing an order,the delivery time for products without inventory is 30 days.
- What is the lead time for customized gears?May 9,2024For customized gears, the first sample lead time is typically 15-30 days; While the lead time for bulk orders is within 30-45 days after sample confirmation. We will make every effort to ensure timely delivery of your customized products to meet your needs.
- What is the minimum order quantity?May 9,2024
For newly developed products, we do not have a minimum order quantity requirement. We can develop new products even just one piece. However, it's important to note that for custom-made new products, customers are required to cover the associated tooling costs. This fee includes the cost of tooling required for the development and manufacturing of the new product.
Service FAQ:
- What services does PairGears provide?May 9,2024PairGears offers a range of services tailored to gear-related projects:Product Technical Consultation: Expert advice on gear specifications and requirements.Product Design: Customized design solutions to meet your needs.Quoting: Transparent and competitive pricing for your projects.Prototyping: High-quality prototypes for testing and evaluation.Product Testing: Provide various testing services for gears and shafts
Logistics FAQ:
- What delivery services does PairGears offer?May 9,2024For the delivery of samples, PairGears provides a variety of sample delivery services, including partners FedEx, DHL, UPS and other well-known Courier companies. No matter where you are, we can provide you with fast and secure sample delivery services. For the transportation of bulk goods, PairGears offers a range of services such as sea freight, booking space and customs clearance. We work with major shipping companies to provide customers with flexible and diverse transportation options.
Transaction FAQ：
- What payment methods do you accept?May 9,2024We can accept T/T (Telegraphic Transfer) as our payment method. According to our payment policy, customers are required to pay 30% of the total order amount as a deposit within the payment term after order confirmation. The remaining 70% balance is to be paid in full before the shipment of the goods.
Privacy Policy FAQ:
- How does PairGears protect customer information?May 9,2024PairGears attaches great importance to the security and confidentiality of customer information. We sign confidentiality agreements with each customer to clarify confidentiality responsibilities and obligations. Samples, drawings, or other technical documents provided by customers will be kept strictly confidential and will not be disclosed to other customers or peer companies. Our team members have received confidentiality training and strictly adhere to confidentiality regulations to ensure the security of customer information.
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